A self-study course for elementary-level working adults who need English in the workplace. Designed to equip office workers, receptionists, PAs and administrators with the key vocabulary they require to speak and understand English on the phone, when greeting foreign visitors, making meeting and travel arrangements and dealing with problems. * 24 compact units cover main areas of office life such as telephoning, answering a call, meeting and greeting visitors, apologising for a delay and conducting small talk. * Each 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. * The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. * The audio CD provides valuable listening practice to accompany each unit. * The DVD contains filmed dialogues presenting the model language.
Author James Schofield has worked in Asia and Europe as a Business English trainer, manager and materials developer for more than twenty years. Apart from developing, designing and running numerous in-company training courses he has written a three-level Business English course, 'Double Dealing', for Summertown Publishing and four Business English readers for Cengage Learning ('Peril in Venice', 'Ekaterina', 'Room Service' and 'Double Trouble'). James has also written numerous articles for EFL publications and has a regular short story column which appears in 'Business Spotlight'.