Essential Telephoning in English Student's Book

Author(s): Barbara Garside

Textbooks - Adult

Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.

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Unit 1: Answering the phone; Unit 2: Beginning a call; Unit 3: Ending a call; Unit 4: Consolidation Plus; Unit 5: Connecting people; Unit 6: Message 1; Unit 7: Message 2; Unit 8: Consolidation Plus; Unit 9: Communication problems; Unit 10: Appointments and arrangements; Unit 11: Recorded information; Unit 12: Messages 3; Unit 13: Consolidation Plus; Unit 14: A telephone conference; Unit 15: Review.

General Fields

  • : 9780521783880
  • : 53220
  • : 53220
  • : August 2002
  • : 247mm X 189mm X 7mm
  • : United Kingdom
  • : books

Special Fields

  • : 428.34
  • : 112
  • : 10 exercises
  • : Barbara Garside
  • : Paperback
  • : Student Manual/Study Guide